In Person Group Tutoring Pods

Cancellation Policy Jackson Tutoring Services, LLC understands that sometimes unforeseen circumstances may arise, and you may need to cancel or reschedule your tutoring session. To ensure fairness and efficiency, our cancellation policy is as follows:

• 1. Cancellation Notice: Please provide at least 24 hours’ notice to cancel or reschedule a session. Sessions canceled with less than 24 hours’ notice will incur a fee of 50% of the session cost.
• 2. No-Shows: If you do not attend a scheduled session and have not notified us in advance, you will be charged the full session fee.
• 3. Emergency Cancellations: We recognize that emergencies happen. In the case of a genuine emergency, please contact us as soon as possible, and we will assess if a fee waiver is applicable.
• 4. Rescheduling: Sessions can be rescheduled if the request is made with at least 24 hours’ notice. Rescheduled sessions should be booked within two weeks of the original date.
• 5. Refunds: If a session is canceled with proper notice, a full refund or credit towards a future session will be provided. For prepaid packages, unused sessions can be refunded or credited.
• 6. Repeat Cancellations: After three late cancellations or no-shows, future sessions must be prepaid to secure your booking.
• 7. Contact Us: To cancel or reschedule, please email us at jacksontutoringservicesllc@gmail.com or call 863-259-4074. You will receive a confirmation once your request is processed. Deposit: All services require a 20% Deposit before your appointment days/time slots are secured.

Privacy Policy: Jackson Tutoring Services, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

• 1. Information We Collect We may collect and process the following data about you: Personal Identification Information: Includes your name, email address, phone number, and mailing address. Student Information: We may collect the student’s name, grade level, academic history, and areas of academic focus or improvement. Payment Information: Includes billing address and payment details for processing fees. Usage Data: Includes information on how you use our website and services, such as IP address, browser type, and interactions with our website.
• 2. How We Use Your Information We use the information collected to: Provide, operate, and improve our tutoring services. Communicate with you regarding your sessions, progress, and scheduling. Process payments and manage billing. Send marketing and promotional content, if you have opted in to receive these communications. Comply with legal obligations and enforce our Terms of Service.
• 3. Information Sharing and Disclosure We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. However, we may share your information in the following circumstances: With Service Providers: We may share your data with trusted third-party providers that assist us in operating our website and conducting our business, such as TutorBird for scheduling and payment processing. Legal Compliance: We may disclose your information if required by law or to respond to legal processes. Business Transfers: If Jackson Tutoring Services, LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
• 4. Data Security We implement appropriate technical and organizational measures to secure your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no internet or email transmission is completely secure or error-free, so please take care when disclosing information.