Name: 8" Round Cake
SKU: 2268
Availability: InStock

Description

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Refund Policy

Due to the custom nature of orders cancellations must be made within 24 hours for a refund of the
retainer to be considered. Orders cancelled after 24 hours will not be entitled to any portion of
their retainer refunded.
Defective Products:
Customers may be eligible for a refund (full or partial) or replacement if the product is damaged or
not as described. Notification of defective item must be made within 24 hours of taking possession
of the order. Defects must be made in error by The A.R.T. of Caking.

Cancellation / Return / Exchange Policy

What happens if I forget to pay the invoice for my order?
One reminder email will be sent to notify you of your unpaid invoice. If the invoice remains unpaid for 24 hours your order will be canceled and no refund of the retainer will be made. If there are extenuating circumstances I am happy to discuss moving your retainer payment to an order at a later date.
What if I forget to pick up my order or am late to meet up?
I understand life happens. I will do my best to accommodate you in the event something comes up. I will hold your order for at least 24 hours and do my best to contact you to complete the delivery. However, due to space and freshness, unclaimed orders may no longer be available after 24 hours. Refunds will not be accommodated for failure to pick up your order on time or being unavailable to accept delivery.
In the case of an unexpected complication, what happens to my order?
Businesses are people too, and as mentioned above I get that life happens. In the event life happens for me and I am unable to deliver the product agreed upon I will do my best to find a solution that works for the both of us, depending on the issue at hand, including but not limited to:
- an alternative product or service if the original order cannot be fulfilled as planned.
- If the complication affects the timing of your order, I will provide a new estimated delivery or completion date.
- If the problem is with the product itself, I can offer to remake/replace it or to make up for the inconvenience I can offer a discount on your current/future order.
- In some cases, if the complication is too significant and cannot be resolved, I might have to cancel your order. This is a last resort and in the event this happens, you will be entitled to a full refund of any payments you have made. If I have to cancel your order within 72 hours of the agreed upon pick up OR delivery date an additional refund in the amount of 10% of your order total will be provided to compensate you for the inconvenience.

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